CUSTOMER CARE

HOW CAN WE HELP?

Quick answers for shopping, salon visits, beauty products, and more.

FREQUENTLY ASKED QUESTIONS

Where can I visit Nan’s Fashion Boutique?

Find us at 280 Fashion Way, Burlington, WA 98233. Posted boutique hours are Tuesday–Sunday, 11am–7:30pm; closed Mondays. Confirm salon availability before visiting.

How do I buy something I see online?

Browse our product listings for prices and details, add your item to the bag, and choose in-store pickup at checkout. For help with sizes, availability, or shipping, call or text Nancy before ordering.

Can you help me choose a size?

Yes. Sizing varies by piece. Check the product details and our general size guide, then ask Nancy for measurements and current size availability.

How do salon appointments work?

Call or text with your service, preferred day, and time. The team confirms pricing and availability directly. Your appointment is confirmed when the team responds.

Do you offer men’s haircuts?

Yes. Men’s haircuts are part of the salon services. Contact Nancy to discuss the look, pricing, and the barber’s availability.

What is the difference between the beauty sections?

Everyday Beauty is for products labeled for consumer use. Professional Beauty is reserved for beauty professionals; Nancy confirms purchase requirements before any sale. Follow product labels and manufacturer instructions.

Do you ship or offer pickup?

In-store pickup is available at checkout for our Burlington boutique. Wait for your ready-for-pickup confirmation before visiting. USPS shipping rates are being connected; contact Nancy to arrange shipping and confirm the cost before payment.

What is the exchange policy?

Eligible merchandise may be exchanged within 7 days, subject to the published conditions. Refunds to the original payment method are not offered. Beauty products and other listed final-sale items are not exchangeable. Read the full Returns & Exchanges page.

Can I contact Nancy in Spanish?

Absolutely. You are welcome to shop and contact Nancy in English or Spanish.

Can I rent a chair or workspace?

Beauty professionals can contact Nancy about their services, equipment needs, schedule, and rental terms. All availability and suitability are confirmed directly.

STILL NEED HELP?

Nancy can help in English or Spanish.

CONTACT NANCY